Shipping policy
# Shipping Policy
**Last Updated:** June 23, 2026
Thank you for shopping at PythonGlow. Please read this policy carefully before placing an order. By completing a purchase, you agree to the terms below.
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## 1. Order Processing Time
- All orders are processed and shipped within **1–3 business days** after payment confirmation (excluding weekends and U.S. public holidays).
- During processing, we may contact you via email to verify order details – please monitor your inbox.
- Processing may take a little longer during peak seasons or promotional events; we will notify you if significant delays occur.
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## 2. Shipping Fees – Free Shipping Worldwide
- **Free standard shipping** applies to every order, with no minimum purchase required.
- Currently we only offer standard delivery; expedited or time‑specific shipping is not available. For special arrangements, please contact us beforehand.
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## 3. Estimated Delivery Times
Delivery times are calculated from the date of dispatch and vary by destination:
| Destination | Estimated Delivery Time |
|------------------------|--------------------------|
| USA (contiguous states)| **10–15 business days** |
| International regions | **15–20 business days** |
> These are typical estimates. Actual delivery may be affected by customs clearance, weather, holidays, carrier performance, or other unforeseen factors. We recommend placing orders early to account for possible delays.
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## 4. Tracking Information
- Once your order is shipped, we will send a **tracking number** to your registered email address. Use this number on the carrier’s website to monitor your parcel in real time.
- If you do not receive tracking details within 3 business days after shipment, please check your spam folder first. If still missing, contact us immediately.
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## 5. International Orders – Customs & Duties
- For orders shipped outside the USA, **import duties, taxes, and customs clearance fees** may be levied by the destination country. These charges are **the sole responsibility of the recipient** – we cannot estimate them, so please check with your local customs office.
- Customs processing is handled entirely by local authorities and may cause additional delivery delays, which are beyond our control.
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## 6. Address Accuracy & Changes
- Please double‑check your shipping address (including street number, postal code, and phone number) at checkout. If a parcel is returned due to an incorrect, incomplete, or undeliverable address, we will contact you to confirm a new address. **A reshipping fee may apply** and will be charged to you.
- If your order has not yet been dispatched, contact us as soon as possible – we will do our best to update the address.
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## 7. Parcel Issues (Damage, Loss, or Long Delays)
- **Damaged upon arrival:** Inspect the outer packaging upon delivery. If damaged, you may refuse acceptance or take clear photos. Report any damage within **7 days** of receipt via email, including your order number and photos – we will assist in filing a claim with the carrier.
- **Lost or stuck in transit:** Use the tracking number to check status first. If there is no update for more than 5 business days, please reach out to us.
- For confirmed lost parcels, we will arrange a replacement or full refund based on your preference.
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## 8. Contact Us
For any shipping‑related questions, feel free to email us at:
**sales@pythonglow.shop**
We respond to all inquiries within **24 hours** (slightly longer on weekends/holidays).
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*PythonGlow reserves the right to update this policy at any time. Changes will be posted on this page without individual notice.*